Terms & Conditions

Designers' Collection designs and tailor makes furniture for practising professional Interior Designers and Architects. To purchase furniture from Designers' Collection you need to open a trade account. If you do not have a trade account with us, please email info@designerscollection.co.nz for an account application form.

All furniture remains the property of Designers' Collection until the relevant account is paid. Designers' Collection retains the right to reclaim goods should the terms stated not be metTERMS OF SUPPLY - FURNITURE

TERMS OF SUPPLY - FURNITURE

All furniture remains the property of Designers' Collection until the relevant account is paid. Designers' Collection retains the right to reclaim goods should the terms stated not be met.

Furniture guarantees

⦁ Designers' Collection furniture is made to order by highly skilled crafts people. Designer's Collection check every order to ensure that it complies with our high quality standards.

⦁ We offer a 10 year frame guarantee against manufacturing defect. This does not cover fair wear and tear but protects against manufacturing flaws.

⦁ The guarantees offered on soft furnishing fills vary depending on the manufacturer's warranty.

⦁ Guarantees on imported products are for the period specified in the manufacturer's warranty.

Quotes

⦁ Designers' Collection quotes are valid for 60 days.

⦁ Prices specified on the Designers' Collection website are subject to change without notice.

⦁ The prices quoted on the Designers' Collection website are for the standard or recommended configuration of our designs and do not cover Special amendments to these designs.

Orders

⦁ Upon agreement of the quotation, customers will be sent an Order Confirmation.

⦁ The Designers' Collection Order Confirmation specifies the detail of the furniture that will be manufactured. Please read your order confirmation carefully.

⦁ Your Order Confirmation is your Deposit Invoice. Payment of your deposit is confirmation that you have checked and agree to the product specification detailed on Order Confirmation.

Cancellations

An order is deemed final on payment of deposit. Any changes, cancellations or returns are entirely at Designers' Collection discretion and will depend on the stage the order is at.

Deliveries

Designers' Collection organises delivery of your clients' furniture as part of its service. We take great care to contract carriers that make every endeavour to deliver your clients' furniture in perfect condition. All freight is payable by the purchaser.

It is important that you advise your client of the following (if you are not on-site at delivery):

⦁ Get your clients to check their furniture on arrival.

⦁ If there is any damage, note this on the Furniture Carrier's delivery docket.

⦁ Call Designers' Collection as soon as possible so that we can agree the most appropriate course of action.

⦁ Every attempt will be made to limit any inconvenience to your client and repair the item to its original condition.

Transit insurance cover

Whilst we endeavour to contract trustworthy carriers on your behalf, we cannot guarantee against freight damage. Under New Zealand law carriers are only required to have $1,500 insurance cover for any single delivery. As this is insufficient cover for many deliveries, we offer as part of our service additional cover up to $150,000 for any single shipment.

Furniture Variations

As Designers' Collection furniture is hand-made to order, variations will occur. While we aim to deliver consistent dimensions, cushion fills, stain colours and other aspects of our product, a natural consequence of our hand-made to order approach is that variations will occur. We actively manage these to an acceptable tolerance.

It is important to note that fabrics specified can have a material effect on the firmness or softness of seat and back cushions.

Solid Wood Furniture

Solid wood furniture is not designed for exposure to above ambient heat. Placing it in direct sunlight or near heating, air conditioning etc. can result in cracking. Repairs resulting from exposure to these elements will be the customer's cost.

Furniture Care

Great skill and passion has been applied to deliver your clients high quality furniture that with the right care, will give them many years of enjoyment.

Please encourage your clients to read the care instructions on our website to get the best longevity from their furniture.

Trade Newsletter